n.infraops
Infrastructure + Help Desk for teams seeking reliable support and well-managed projects
Service Desk L1/L2/L3, CMDB/ITAM, SLO/SLI and Backup/DR — all with ITIL processes and actionable evidence for audits.
why it matters
Unstable infrastructure generates downtime, user dissatisfaction and resource waste.
Lean teams spend 70% of their time putting out fires instead of innovating.
n.infraops takes over operations, Service Desk and infrastructure projects — freeing your team to focus on strategic initiatives with clear SLAs and executive reports.
typical use cases
Lean IT needs to scale Service Desk without hiring
We take over L1/L2 and let internal team focus on strategic projects; reduces ticket backlog by 70%.
Company grew fast and lost asset traceability
Complete CMDB/ITAM with license auditing, compliance and automated lifecycle management.
Legacy infrastructure needs cloud migration without downtime
Migration planning, orchestrated execution (on-prem → hybrid cloud) with guaranteed RTO/RPO.
Board wants SLA reports but IT has no visibility
Executive dashboards with real-time SLO/SLI: uptime, MTTR, CSAT and SLA compliance.
main resources
Complete ITIL infrastructure and Service Desk suite
Service Desk L1/L2/L3
Scalable help desk with ITIL processes (Incident, Request, Change, Problem Management).
CMDB/ITAM
Configuration Management Database and IT Asset Management for complete asset control.
SLO/SLI Monitoring
Service Level Objectives and Indicators monitoring with proactive alerts.
Backup and DR
Automated backup strategies and Disaster Recovery with defined RTO/RPO.
Cloud Migration
Planning and execution of on-prem to cloud or hybrid cloud migrations.
Capacity Management
Capacity planning and resource optimization to avoid over/under provisioning.
Change Management
Rigorous change control with CAB (Change Advisory Board) and rollback plans.
Compliance and Audits
Documented evidence for ISO 20000, ITIL, SOC 2 and other certifications.
Executive Reports
Monthly dashboards and reports with infrastructure KPIs and user satisfaction.
Business Continuity
Business continuity plans regularly tested with failure simulations.
metrics we track
Real-time infrastructure and Service Desk KPIs
typical onboarding
From assessment to active Service Desk in 4–8 weeks
Initial Assessment (1–2 weeks)
Infrastructure mapping, current processes, desired SLAs and pain points.
Service Desk and CMDB Setup
ITSM tool configuration, ITIL workflow creation, asset import.
Knowledge Transfer
Shadowing current team, runbook and critical procedure documentation.
Go-Live with Hybrid Support
Start of n.infraops operation with internal team as backup; process fine-tuning.
Continuous Operation and Improvement
Active Service Desk, monthly reports, continuous improvement with business feedback.
Ready to scale your infrastructure without increasing team?
Schedule an assessment (1–2 weeks) and understand how n.infraops can free your team for innovation.